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CASE STUDIES
DATA CENTER DESIGN AND CONSTRUCTION
Overview
Brand new offering for a select customer group, this application provides them with construction progress and key stats of their IBX sites across the globe.
My Role
- Close collaboration with Business and IT to understand the requirements
- Continuous discovery to identify the key customer pain points and create an E2E user journey with multiple touch points
- Draft detailed E2E interaction flows based on stakeholder agreements
Brand new offering for a select customer group, this application provides them with construction progress and key stats of their IBX sites across the globe.
My Role
- Close collaboration with Business and IT to understand the requirements
- Continuous discovery to identify the key customer pain points and create an E2E user journey with multiple touch points
- Draft detailed E2E interaction flows based on stakeholder agreements
GLOBAL OFFERINGS
Overview
Series of solution offerings which enable cloud networking, storage and firewall services across different locations for customers.
My Role
- Lead the UX discovery efforts throughout the project life cycle
- Worked with a set of designers to create a complete user journey
- Continuous collaboration with different sets of product teams to understand the complete architecture and products' offering
Series of solution offerings which enable cloud networking, storage and firewall services across different locations for customers.
My Role
- Lead the UX discovery efforts throughout the project life cycle
- Worked with a set of designers to create a complete user journey
- Continuous collaboration with different sets of product teams to understand the complete architecture and products' offering
MANAGED SERVICES
Overview
A UX refresh task of a legacy experience within the application. This application enables a customer to view and manage their purchased servers and connections.
My Role
- To analyse the existing usability gaps for performing a thorough UX audit based on heuristics, including the key user pain point of performance of the page
- Showcase the findings and work on the UX discovery based on the audit
- Cross team engagement to align with the proposed user experience
- Ensure the E2E experience adheres with the design system guidelines
A UX refresh task of a legacy experience within the application. This application enables a customer to view and manage their purchased servers and connections.
My Role
- To analyse the existing usability gaps for performing a thorough UX audit based on heuristics, including the key user pain point of performance of the page
- Showcase the findings and work on the UX discovery based on the audit
- Cross team engagement to align with the proposed user experience
- Ensure the E2E experience adheres with the design system guidelines
KNOWLEDGE BASE
Overview
Self-service repository which caters to both, internal and external users. The goal was to design an enriching experience keeping the curent pain points and increasing feature demands.
My Role
- Conduct a thorough problem analysis and provide a solution keeping complex technical constraints in mind
- Conduct user interviews for understanding the problem statement
- Design high levels conceptuals for stakeholder alignment
Self-service repository which caters to both, internal and external users. The goal was to design an enriching experience keeping the curent pain points and increasing feature demands.
My Role
- Conduct a thorough problem analysis and provide a solution keeping complex technical constraints in mind
- Conduct user interviews for understanding the problem statement
- Design high levels conceptuals for stakeholder alignment
*Note - The artifacts may not be in the right chronology and do not include all the work done for a project. For a detailed design walkthrough and discussion, kindly contact me.
DO NOT SHARE this portfolio outside of the agreed stakeholders, without permission.
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